Refund & cancellation policy

You only pay for approved work

We tell you the price of the likely repair when we call to confirm your visit, and we confirm it on site before starting. You only pay for work you approved, at the price you approved, once it is done.

Cancelling or rescheduling a visit

You can cancel or move an appointment at no charge. The earlier you tell us, the better — a few hours' notice lets us offer the slot to someone else. We will give you the same courtesy if we have to move.

If the repair doesn't hold

If a part we fitted or work we did stops working the way it should, write to us with your invoice number and what happened. We come back and look at it; what we do about it is set out on your invoice. This does not cover misuse, forced entry, impact, storm damage, or work performed by others after our visit.

Refunds

• Duplicate or wrong-amount payments made online are refunded in full to the original card once we confirm them — usually the same day.
• Work you approved and we completed is not refundable; see the section above if something isn't right.
• Work we could not complete (for example, a part that is no longer made) is not charged. If you already paid, we refund the difference.

Refunds go back to the card you paid with. Stripe typically posts them within 5–10 business days depending on your bank. Card processing fees are not deducted from your refund.

How to ask

Write to us from the contact page with your invoice number and what happened. A person answers, not a form.

Sales tax

Repairs to doors and windows in your home are real-property improvements under Florida law, so no sales tax is added to your invoice.